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Privacy Policy

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Privacy policy

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This Privacy Policy Statement sets out how & why DDG Windows Ltd. uses and protects any information you give us. DDG Windows Ltd Review this policy regularly and may change this policy without notice. You should check our policy here to ensure that you are up to date with any amendments. 

This policy was last updated and is effective from 01/09/2022.

Privacy Policy – What information we collect 

We may collect the following information:
• name and title
• contact information including mobile, landline & email address
• other information relevant to customer surveys and / or offers

What we do with & how long we store the information we gather

We require this information to understand your needs and provide you with information, quotations or provide a service.

If you have contacted us and requested information or a quote: The lawful reason we have for processing your information is consent.

 In this case we will keep your details on record for a minimum of 3 months and a maximum of 2 years.
 Where you decide to purchase goods or enter a contract for products or a service: our lawful reason for processing your data is contract:

As most of our products have a 10 year Guarantee we will hold records for a 10 year period, unless otherwise instructed.

Internal Record Keeping 

We may use the information to improve our products and services.

Opt in / Opt Out

We may periodically send a promotional email about new products, special offers or other information which we think you may find interesting using the details you have provided

Privacy Policy – Security of Information 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure DDG Windows Ltd. have suitable safeguards in place to protect the information we hold on file.

Privacy Policy – How we Use Cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy – Link To External Website 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site we are no longer responsible for your Data. Therefore, please be vigilant you should review the privacy policy statement applicable to the website in question.

Privacy Policy – Controlling Your Personal Information 

Our website may contain links to other websites of interest. However, once you have used theseYou may choose to restrict the collection or use of your personal information in the following ways:
We will NEVER pass your information to any outside company for marketing purposes.
However when you are asked to fill in a form on our website, look for the box that you can click which indicates how and when we can use your DATA.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting and only if you have previously given consent for this to happen.

You Have The Right to:
• Be Informed
• Access
• Rectification
• Be Forgotten
• Object

If you believe that any information we are holding on you is incorrect or incomplete, please write, email or call us as soon as possible, using the details below. We will promptly correct any information found to be incorrect.

DDG Windows Ltd, 101 Wantz Road, Dagenham, RM10 8PS

If you have any queries or concerns please contact our main office on 0208 514 0819. links to leave our site we are no longer responsible for your Data. Therefore, please be vigilant you should review the privacy policy statement applicable to the website in question.

Competition Terms and Conditions (Updated 11/06/2025)
  1. The promoter is: DDG Windows Ltd, company no. 5998454, whose registered office is at 101 Wantz Road, Dagenham, RM10 8PS
  2. There is no entry fee and no purchase necessary to enter this competition.
  3. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  4. Route to entry for the competition and details of how to enter are on Facebook https://www.facebook.com/ddgwindows/ and
    Instagram https://instagram.com/ddg.windows
  5. Links to the uPVC are on the DDG website https://www.ddgwindows.co.uk/upvc-doors/
  6. This competition will be run-on Facebook & Instagram.
  7. Closing date for entry will be 31st July 2025. After this date, no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows: Once you have just finished your home renovation, share pictures and videos of the renovation on your Facebook or Instagram and tag or @mention @DDGWindows.
  10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  12. The prize is as follows: 50% discount off the net value of an extreme UPVC door, up to a maximum value of £1500. The prize is as stated, and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice. The prize will not exceed a 50% discount off the net value of £1500.
  13. Winners will be chosen: at random by software from all entries received and verified by the promoter and or its agents.
  14. The winner will be notified by email and/or DM on Facebook/Instagram and/or by letter within 7 days of the closing date. If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  15. The promoter will notify the winner when and where the prize can be collected/is delivered.
  16. The promoter’s decision in respect of all matters to do with the competition will be final, and no correspondence will be entered into.
  17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  18. The competition and these terms and conditions will be governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent
  20. The winner’s name will be available 28 days after the closing date by emailing the following address: info@ddgwindows.co.uk
  21. Entry into the competition will be deemed as acceptance of these terms and conditions.
  22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to DDG Group Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.ddgwindows.co.uk/guarantees
  23. sDDG‘s decision as to those able to take part and the selection of winners is final. No correspondence relating to the competition will be entered into.