Got questions?
We are here to help.
We are happy to give you a quote via email or in person. We can also send one of our representatives to your home to measure up and discuss your needs and options. If you can supply photographs of the existing windows, we can provide an approximate price based on these photographs alone.
We would require a window schedule which is comprised:
- Number of windows required
- Approximate sizes in mm
- Style of window (preferably drawings including number of openers, Georgian bars, etc.)
- Supply only or supply and fit (whether you require our fitting team to install the windows)
- Material (uPVC, aluminium, etc.)
- Contact details (full name, address, site address and telephone numbers)
Normally within 48 hours from email/ visit, you will receive written quotaion via email.
Quotations are valid for 10 days from the date on the paperwork.
45% with order,
35% before installation,
20% on the day of completion.
Storage charges may apply if you delay the installation.
We do not offer finance.
- A confirmation of your styles, openings, glass spec & colour options will be required
- This will be put into a formal order.
- Thereafter, a deposit will be required.
- A site survey will be booked, to take accurate measurements for manufacturing.
Providing all the information has been confirmed, and deposit received, the windows will now go into production.
Unfortunatley, changes can not be made to the order, as they have gone into production
I would like to go ahead with the quote, what happens next?
What happens after the site survey?
Can I make any changes to my order, once a survey has been carried out?
Can I order internal partitions and glass doors
Yes, our aluminium heritage windows are ideal for separating kitchen, living, and dining areas while preserving a heritage or contemporary aesthetic.
Here are some useful links:
Heritage Doors and Glass Panels Page
Aluminium Heritage Vs Traditional Steel Blog Post
The installation team will contact you, to book in a date. This will be around the time, of the lead times provided.
This often depends on the condition of the site and how complicated it might be. Usually, a two-man team of fitters will complete three to six windows per day.
We recommend you carry out all decorational works after installation works, as there can be damage around the surround of the windows upon installation.
Yes, we only use our own fully trained and accredited installers for all of our jobs.
Yes, we always dispose of the old windows, glass and any rubbish that is left over from your installation. All recyclable material is recycled. We will also ensure that your home and property is vacuumed if required and protected with dust sheets to leave it as clean and tidy as it was before we arrived.
Most of the time, this isn’t an issue. If we come across wiring when we are installing for you, we will have to stop work (or continue in a safe area) and you will need a qualified electrician to make it safe for us to continue working. We are not allowed to work with any wiring at all.
This depends on the building in which we are fitting windows. In the interests of your home, your safety and our workmen’s safety, we must strictly adhere to current Health & Safety regulations.
Please ensure all items around the windows are removed, and anything fragile moved away. We would require clear access to and around the windows, to ensure sufficient working space for our installation team.
Any window coverings i.e: curtains, blinds and net curtains, must be removed prior to installation and stored in safe place.
Please note it is not DDG Window’s responsibility to remove or reinstall any window coverings i.e: curtains, blinds, shutters and net curtains.
- If on attendance it is deemed there are no faults/ warrantee issues, then a call out charge of a minimum £80.00* +VAT will be chargeable. If the call out charge is not paid, then all warrantees will be invalidated.
- All warranty call-outs, must be made in writing.
- You must either email [info@ddgwindows.co.uk] or write DDG Windows ltd, 844 Romford Rd E12 5JP.
- We will require a copy of your Guarantee, and a photo/video of the problem.
- Once this is received – we will arrange an appointment for an engineer to visit [Normal working hours from Mon- Fri 9-5PM
